Refund policy

Returns & Refund Policy

At GushGummy™, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund under the conditions outlined below.

Return Eligibility

You may request a return within 30 days of receiving your order. To qualify for a return:

The product must be unused, unopened, and in its original packaging
The item must be in resell able condition
Proof of purchase (order number or receipt) is required

For hygiene and safety reasons, we do not accept returns on opened or used products.

How to Request a Return

To initiate a return, please contact our support team with your order details. Once your request is reviewed and approved, you will receive instructions on how to return your item.

Please note that returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

The item received is damaged, defective, or incorrect

We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

Refund Process

Once your returned item is received and inspected:

Approved refunds will be issued to your original payment method
Refunds typically take 5–10 business days to process, depending on your payment provider

Original shipping charges (if any) are non-refundable.

Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original product (if eligible) and place a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product. We will arrange a replacement or full refund at no additional cost.